WARRANTY & RETURNS

 

WARRANTY

Matte Chrome, LLC. (hereinafter the “Matte Chrome”) provides a limited (30) day warranty from date of purchase to the original purchaser of all Matte Chrome products that the fixture is free from defects in material and workmanship. Variations in color and/or finish are not covered by this warranty. This warranty applies under conditions of normal use only. Matte Chrome is not liable for natural aging or defects that result from negligence, improper cleaning, misuse, abnormal mechanical or environmental conditions, repair/modification, or accidental damage of any kind. For these 30 days following the date of the original purchase, Matte Chrome will, at its option, repair, replace, or provide a substitute for any part proven to be defective in material or workmanship unless explicitly stated not to be covered by the warranty. Any costs for packing and shipping are not covered under this warranty. To receive proper service under this warranty, the original purchase receipt or invoice must be presented as evidence of your entitlement. Notwithstanding the foregoing, Matte Chrome is not responsible for failure to fulfill obligations due to causes beyond control or any use or installation in violation of the instructions or restrictions prescribed by Matte Chrome or any applicable standard or code. No agent, distributor or dealer is authorized to change, modify or extend the terms of this warranty on behalf of Matte Chrome.

THIS WARRANTY IS THE ONLY WARRANTY GIVEN BY MATTE CHROME WITH RESPECT TO THE PRODUCTS AND THE SOLE REMEDY FOR ANY AND ALL CLAIMS, IN CONTRACT, IN TORT OR OTHERWISE ARISING FROM THE FAILURE OF PRODUCT AND IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED. PURCHASER'S EXCLUSIVE REMEDY FOR ANY NONCONFORMITY OR DEFECT IN ANY PRODUCT SHALL BE ONLY AS EXPLICITLY SET FORTH HEREIN. UNDER NO CIRCUMSTANCES SHALL MATTE CHROME’ AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH A DEFECTIVE PRODUCT, IN CONTRACT, TORT OR OTHERWISE, EXCEED THE PURCHASE PRICE OF THE PRODUCT TO WHICH SUCH LIABILITY RELATES. IN NO EVENT SHALL MATTE CHROME BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR COMPENSATORY DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM LOSS OF USE, PROFITS, BUSINESS OR GOODWILL EVEN IF MATTE CHROME WAS ADVISED OF OR WAS OTHERWISE AWARE OF THE POSSIBILITY OF SUCH DAMAGES.

Matte Chrome reserves the right to modify this warranty from time to time and any modifications shall be effective for all orders placed on or after the effective date of such revised warranty.

 

RETURNS

If you are not 100% satisfied with your purchase, please return unopened boxes for a full refund within 30 days of receipt. All opened boxes can be returned for 50% refund within 30 days of receipt as long as it is in saleable condition in original packaging. Matte Chrome does not offer refunds after 30 days of receipt.

Returns are only accepted online for products purchased directly from www.mattechrome.com if you have purchased from a Matte Chrome retail Partner then returns or exchanges must be made at the original place of purchase.

When returning items to Matte Chrome, please ensure the product is well packaged and protected from damage in transit. Any costs for packing and shipping are not covered under our return policy.